Refund policy

Every Zyarella case is made to order just for you, so we don't accept returns or exchanges for change of mind or if the wrong phone model was selected.

If something's wrong, we'll make it right.
If your case arrives damaged, defective, or isn't the design or model you ordered, contact us at [your email] within 30 days of delivery with your order number and a photo of the issue. We'll send you a free replacement or a full refund, with no need to send the case back.

Lost packages: If your order hasn't arrived within the expected delivery time, contact us and we'll help resolve it.

Cancellations: Orders can be changed or canceled within [12] hours of being placed, since production begins shortly after.

Refunds are issued to your original payment method within 5–10 business days of approval.

Questions? Reach us anytime at zyarellaa@gmail.com